Refund Policy

At MPA Distribution LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns and Refunds

• You may request a return or refund within 31 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Certain products, such as hazmat items, may be non-refundable.

2. Process for Returns and Refunds

To request a return or refund:

1. Contact our support team at mpadistributionllc@gmail.com with your order number and reason for the return.

2. We will provide you with instructions and a return authorization, if applicable.

3. Once we receive your item and verify its condition, we will process your refund or exchange.

3. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.

• Original shipping charges are non-refundable unless otherwise specified.

4. Refund Method and Processing Time

• Approved refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item.

• Processing times may vary depending on your payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 31 days of delivery. We will replace the item or issue a full refund at no additional cost to you.

6. Exchanges

We offer exchanges for eligible items if you prefer a replacement instead of a refund. Please contact us for assistance with exchanges.

7. Contact Us

If you have questions about our refund policy or need help with a return, please contact us.